Shopify

Verified company

Reviews 4,508 · Bad

TrustScore 1.6 How is this calculated?

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Reviews 4,508

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5-star8%
4-star4%
3-star3%
2-star5%
1-star80%

Priya S.

2 reviews · 🇺🇸 US

Verified

2 weeks ago

Payouts held for weeks, 'no timeline'

Updated my bank details and Shopify Payments froze several thousand dollars. Uploaded every document, verified my identity, escalated ten days ago. Every chat ends with 'it's with the Trust team, we have no timeline'. Orders are fulfilled, customers are happy, and I can't pay my supplier.

Date of experience: Jul 30, 2026

Reply from Shopify

1 week ago

Hi Priya, we understand how stressful a hold is. Verification reviews can't be rushed from chat, but we've flagged your case internally and sent you a direct message so you have a named contact.

Tobias R.

6 reviews · 🇩🇪 DE

Invited

1 month ago

Launched in a weekend, sells in four currencies

Moved from a homemade WooCommerce setup and had a live store by Sunday night. Markets handles EUR, GBP and CAD pricing without plugins, checkout has never gone down on a sale day, and the theme editor is genuinely easy. Costs add up with apps, so be disciplined.

Date of experience: Jul 21, 2026

Grace W.

3 reviews · 🇨🇦 CA

Verified

2 months ago

Still billed a year after closing the store

Paused, then closed my shop. Found e-mails showing monthly charges for over a year to an old card. Couldn't log in because 2FA was tied to a number I no longer have. After hours of chat and two years of statements they closed the account but refused any refund.

Date of experience: Jun 27, 2026

James H.

4 reviews · 🇬🇧 GB

Verified

3 months ago

Plus contract, no one with authority

Signed a three-year Plus term at over $2,000 a month. Revenue fell and I asked about downgrading. Fourteen months bounced between eight 'Merchant Success' agents, all quoting 'legally binding'. Was offered a paid $50 call. The platform is fine; the support structure is designed to wear you down.

Date of experience: May 16, 2026

Olivia N.

8 reviews · 🇦🇺 AU

Invited

4 months ago

Rock solid, but budget for apps

Three years running a homeware store. Uptime and checkout conversion are the best I've used, and POS syncs with our market stall. The base plan is misleading though: reviews, upsells and email each cost extra and our real bill is triple the headline. Support via chat is slow but gets there.

Date of experience: Apr 9, 2026

Helen D.

1 review · 🇬🇧 GB

Verified

5 months ago

Bought from a Shopify store, no goods, no help

Ordered sunglasses from a store on their Shop app. Tracking says delivered, nothing arrived, seller's e-mail and phone are dead. Shopify won't let you report it for 30 days and then sends you back to the seller. They host the store and take the fee but accept no responsibility.

Date of experience: Feb 2, 2026

Marco V.

5 reviews · 🇮🇹 IT

Verified

7 months ago

Good tool, support has gone downhill

In 2024 a live chat solved anything within the hour. Now I'm pushed to close the chat and 'log it via the inbox', where a ticket passes between four advisors over weeks. The product itself is still the standard for a serious store, which is why I stay.

Date of experience: Jan 22, 2026

Chris B.

2 reviews · 🇺🇸 US

Verified

8 months ago

Escalation actually worked for me

Had a payout review before Black Friday and panicked reading reviews here. Stayed inside the one escalated case, replied with a short factual summary, and funds released in six days. Not fun, but resolved. Day to day the platform lets a two-person team run like a big one.

Date of experience: Nov 28, 2025

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About Shopify

Shopify is an Ottawa-headquartered commerce platform that lets businesses build an online store, sell in person with its POS hardware and manage orders, inventory and marketing from one admin. It processes payments through Shopify Payments, offers the Shop consumer app, and runs an app store of third-party add-ons. Millions of merchants in over 175 countries use it, from first-time sellers to enterprise brands on Shopify Plus.