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IKEA

Verified company

Reviews 28,980 · Bad

TrustScore 1.8 How is this calculated?
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Reviews 28,980

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  • 5-star10%
  • 4-star6%
  • 3-star5%
  • 2-star8%
  • 1-star71%

Daniel R.

3 reviews · 🇬🇧 GB

Verified

Two wardrobes, two damaged deliveries

Paid £40 for delivery of a PAX wardrobe. First frame arrived with a cracked side panel, the replacement was worse. Spent an entire morning in chat to be offered a partial refund of the delivery fee. In-store the furniture is fine, but ordering online has been a mess from start to finish.

Date of experience: Aug 6, 2026

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Reply from IKEA

Hi Daniel, we're sorry both deliveries let you down. Damaged goods should never reach you twice. We've sent a message so our team can look at the compensation offered and arrange a replacement at a time that suits you.

Megan L.

7 reviews · 🇦🇺 AU

Invited

BILLY still the best bookcase for the money

Picked up four BILLY units click-and-collect, all in stock, ready within the hour. Assembly took an afternoon and they look far better than the price suggests. Also got a missing cam lock sent out free within days. No complaints at all.

Date of experience: Jul 30, 2026

Kevin O.

1 review · 🇺🇸 US

Verified

Waited 7am to 9pm, nobody came

Took a day off for a mattress delivery. No truck, no call, no text. The tracker said 'next stop' then flipped to 'could not be completed'. Rescheduled for a week later and now customer service says the item is out of stock. Why let me buy it?

Date of experience: Jul 3, 2026

Claudia F.

5 reviews · 🇩🇪 DE

Verified

Refund took five weeks and three calls

Returned a sofa cover in store, told the refund would take 14 days. Five weeks and three phone calls later it finally appeared, each agent giving a different story. The product itself was fine; the after-sales process is what needs fixing.

Date of experience: Jun 19, 2026

Sophie B.

4 reviews · 🇨🇦 CA

Verified

Kitchen planning was excellent, delivery less so

The kitchen planner in store spent two hours with us and the design is genuinely good. Delivery split into three drops and one box of hinges went missing, though the spare parts desk sorted it in a few days. Value for a full kitchen is hard to beat.

Date of experience: May 10, 2026

Lukas W.

2 reviews · 🇨🇭 CH

Verified

Chatbot cannot report a missing item

Paid around 100 CHF for delivery because I can't collect. One extension unit never arrived and another came dented. The claims page wouldn't let me select the missing item and the chatbot kept looping. Simple problem, no way to actually report it.

Date of experience: Apr 8, 2026

Rachel P.

9 reviews · 🇬🇧 GB

Invited

Good products, patchy service

Ordered a desk and chair for my son. Delivery arrived a day late without notice but everything was intact and assembly was easy. Chair is comfortable and the desk looks smart. Would be five stars if you could pick a delivery time slot.

Date of experience: Feb 21, 2026

Tom H.

6 reviews · 🇮🇪 IE

Verified

Store staff went above and beyond

Lost a receipt for a faulty lamp and expected a fight. The returns desk looked it up from my card, swapped it on the spot and even helped carry the boxes out. Shopping in person is a completely different experience from online.

Date of experience: Nov 15, 2025

About these reviews. TrustProof is an open platform: anyone with a genuine buying or service experience can write a review, and IKEA cannot pay to remove or hide reviews. We use technology and human moderation to protect platform integrity, but we do not fact-check reviews. Each review is the opinion of its author. Learn how we keep reviews honest.

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