Priya N.
3 reviews · 🇬🇧 GB
Six months in and the box has changed how we eat. The recipes take about half an hour, the veg has been genuinely fresh, and my partner has learned to cook things beyond pasta. Skipping a week when we're away takes two taps. Worth every penny for us.
Date of experience: Aug 18, 2026
Mark T.
7 reviews · 🇬🇧 GB
The meals are lovely when they arrive. The problem is that three of my last five boxes came a day late with the ice packs melted, and one never showed at all. Support refunded the box but I still had nothing for dinner. I've paused until they sort the delivery side out.
Date of experience: Aug 7, 2026
Reply from HelloFresh
Hi Mark, we're sorry your boxes arrived late and warm. That isn't the experience we want for you. We've passed the details to our delivery team to review your area, and your refund has been processed. Please reach us on live chat if anything else goes wrong.
Jessica R.
2 reviews · 🇺🇸 US
Really enjoy the variety and the recipe cards are easy to follow. Twice in three months an ingredient was missing (a sauce sachet, then the lime), which was annoying but the app credited me straight away. Portions are fine for two adults. Would be five stars without the slip-ups.
Date of experience: Jul 24, 2026
Daniel K.
12 reviews · 🇺🇸 US
I deactivated my account on a Tuesday, got a confirmation email, and was still charged for a box that turned up the following week. Live chat gave me the same copied answer about the five-day cut-off three times. Took a chargeback to get my money back. Watch your bank statement.
Date of experience: Jun 30, 2026
Sarah M.
1 review · 🇨🇦 CA
Two kids, two jobs, no time to plan meals. HelloFresh takes that off my plate. The family-friendly recipes are a hit and there's very little food waste because everything is portioned. Delivery has been on time every week so far in our area.
Date of experience: Jun 12, 2026
Tom H.
5 reviews · 🇬🇧 GB
The intro offer was excellent value and the food was good. At full price though it costs more than a supermarket shop for the same meals, and the premium recipes push it higher still. I'll dip in and out when there's a promotion rather than stay subscribed.
Date of experience: May 19, 2026
Liam O.
2 reviews · 🇮🇪 IE
I couldn't cook at all before this. The cards are clear, the timings are mostly right, and after a couple of months I feel confident in the kitchen. Only gripe is that the chicken portions can be on the small side. Support answered quickly the one time I needed them.
Date of experience: Apr 8, 2026
Hannah B.
4 reviews · 🇬🇧 GB
Carrots bendy, spinach slimy, and a leaking chicken pack that got over everything else in the box. Second week in a row. They refunded the individual items but a few pounds back doesn't fix dinner. Recipes themselves are nice, which makes it more frustrating.
Date of experience: Feb 17, 2026
Reply from HelloFresh
Hi Hannah, thank you for flagging this. Ingredients should never arrive in that condition and we've shared your feedback with our packing team. Your credit has been applied and we'd love the chance to send you a box that lives up to our name.
About these reviews. TrustProof is an open platform: anyone with a genuine buying or service experience can write a review, and HelloFresh cannot pay to remove or hide reviews. We use technology and human moderation to protect platform integrity, but we do not fact-check reviews. Each review is the opinion of its author. Learn how we keep reviews honest.
