Rachel H.
3 reviews · 🇬🇧 GB
Ordered for four people and one bag never turned up. Sent photos of the receipt showing two bags within minutes. The chat agent pasted the same paragraph three times, then said I wasn't eligible for a refund and closed the conversation. Twenty pounds of food gone and nobody willing to explain why.
Date of experience: Aug 20, 2026
Daniel O.
7 reviews · 🇬🇧 GB
Curry arrived twelve minutes after ordering, still steaming, on a night when it was pouring. The rider even checked I had the drinks. The app tracking is accurate and the restaurant selection round here beats the other apps. I've had one hiccup in two years and it was sorted in the app.
Date of experience: Aug 7, 2026
Aoife K.
2 reviews · 🇮🇪 IE
Estimated 25 minutes at checkout. It ticked up in five-minute steps for well over an hour, then a lukewarm pizza arrived with the box crushed. Support offered £3 credit. I don't want credit, I want the service that was advertised. It's the third time this summer.
Date of experience: Jul 25, 2026
Reply from Deliveroo
Hi Aoife, we're sorry your order was late and not up to standard. Delivery estimates can shift when a restaurant is busy, but that doesn't excuse the experience. We've passed your feedback to the partner and our rider team.
Marcus B.
11 reviews · 🇬🇧 GB
We order twice a week so the free delivery on Plus covers the fee easily. Grocery top-ups from the local supermarket are handy when you're stuck at home with the kids. Would be five stars if the service fee weren't creeping up every few months.
Date of experience: Jun 30, 2026
Tom W.
1 review · 🇬🇧 GB
App said 'delivered' with a photo of a doorstep that isn't mine. Called the rider, no answer. Support insisted I was 'unresponsive' and closed the case without refunding £31. Disputed with my bank in the end. Deleted the app.
Date of experience: May 16, 2026
Sophie L.
5 reviews · 🇬🇧 GB
Nine orders out of ten are quick and correct, which is why I keep using it. But when something goes wrong you're stuck in a chat loop with no phone number and no escalation. A refund for missing drinks took a week of nagging.
Date of experience: Apr 4, 2026
Lukas F.
4 reviews · 🇫🇷 FR
Spotted a monthly charge on my card for a subscription I don't remember choosing. Cancelling was easy enough but they wouldn't refund the two months already taken. Feels designed to catch people out. Check your statements.
Date of experience: Feb 11, 2026
Reply from Deliveroo
Hi Lukas, sorry for the confusion. Plus is offered as a free trial at checkout and rolls into a paid plan unless cancelled. We've sent you a message so we can look into a goodwill refund.
Priya N.
2 reviews · 🇬🇧 GB
Cake shop cancelled on us the morning of my son's party. Found a bakery on Deliveroo, ordered at ten, cake on the table by eleven, perfectly boxed. Rider messaged when he was two minutes away. Couldn't ask for more.
Date of experience: Nov 20, 2025
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