Jessica R.
5 reviews · 🇺🇸 US
Entered the VIN, answered a few questions, and the offer was $1,400 above what the dealership quoted. Pickup was scheduled for three days later, the driver checked the car over in ten minutes, and the money hit my account the next morning. Painless.
Date of experience: Aug 11, 2026
Brandon K.
2 reviews · 🇺🇸 US
First car failed their own inspection an hour before the delivery window. Second car had a hold placed by an advocate, and it was sold to someone else the next day. I asked for my down payment back and it took nine days. The website is slick, the follow-through isn't.
Date of experience: Jul 24, 2026
Reply from Carvana
Hi Brandon, we're truly sorry. Vehicles occasionally fail a final check and holds do have expiry times, but we should have communicated both clearly. A specialist has reached out to help you find the right vehicle.
Marcus T.
8 reviews · 🇺🇸 US
Picked a Civic on Tuesday night, financing approved in the app, delivered Saturday morning by a friendly driver who walked me through the paperwork. Small scratch on the bumper was already flagged in the listing photos. Seven-day return meant I could have my mechanic look it over.
Date of experience: Jul 19, 2026
Angela P.
3 reviews · 🇺🇸 US
Listing said no accidents. Within two weeks I found mismatched door hinges and touched-up paint chips all over the hood. Customer service was slow to answer once the seven days had passed, and the warranty company wanted me to use their shops only. Do a proper inspection before the window closes.
Date of experience: Jun 1, 2026
Kevin D.
6 reviews · 🇺🇸 US
Selling was quick and the offer was fair. My only gripe is a pickup fee that only appeared once I'd scheduled, which nobody mentioned earlier. Still cheaper than the hassle of private buyers, and the driver was professional.
Date of experience: May 30, 2026
Naomi S.
1 review · 🇺🇸 US
Drove to the Atlanta tower, dropped the big coin in and watched the car come down. Registration and plates handled by Carvana, and the title arrived by post within a month. My daughter still talks about it.
Date of experience: Apr 5, 2026
Luis M.
4 reviews · 🇺🇸 US
Car is fine and the delivery was on time. But my temporary tag expired before the permanent plates showed up, and I spent weeks chasing an advocate for an update. They did eventually extend the tag, so credit for that.
Date of experience: Feb 20, 2026
Reply from Carvana
Hi Luis, thanks for your patience. Registration times vary by state and we're working to speed up our part. Glad we could get the extension sorted for you.
Chloe W.
2 reviews · 🇺🇸 US
Rate was shown before I picked a car, no hidden add-ons at checkout, and I could adjust the down payment on a slider. Delivery slipped by a day, which was annoying, but the car matched its photos exactly.
Date of experience: Dec 5, 2025
About these reviews. TrustProof is an open platform: anyone with a genuine buying or service experience can write a review, and Carvana cannot pay to remove or hide reviews. We use technology and human moderation to protect platform integrity, but we do not fact-check reviews. Each review is the opinion of its author. Learn how we keep reviews honest.
