Neil C.
5 reviews · 🇬🇧 GB
Wanted to actually ride a few folding e-bikes before spending £1,300. Dave let me try four out the back with zero pressure and steered me away from the one I'd come in for, which would have been too heavy for my train commute. Collected it a week later fully set up.
Date of experience: Aug 15, 2026
Karen S.
2 reviews · 🇬🇧 GB
Battery on my ADO started dropping bars after eight months. Rang the shop, dropped it in, and Mike had a replacement from the manufacturer fitted within ten days. Loan of a demo bike in the meantime. That's the difference from buying off a website.
Date of experience: Jun 30, 2026
Gareth L.
3 reviews · 🇬🇧 GB
Bought online after a phone chat where I was told the bike would come with a pump and a free first service voucher. Bike arrived well packed and works fine, but no pump, and two emails about it went unanswered. Shop is probably great in person; the online side needs work.
Date of experience: Apr 8, 2026
Reply from Allens E-Bikes
Gareth, apologies. Your emails went to a mailbox we weren't checking properly during a busy spell. Pump and voucher are in the post today and I've fixed the mailbox. Dave
Brenda J.
1 review · 🇬🇧 GB
At 68 I'd never ridden an e-bike. They spent nearly an hour with me explaining assist levels, charging and how to fold it for the car boot. Delivered it to my house and showed me again. Ride to the shops now instead of driving.
Date of experience: Mar 7, 2026
Richard E.
9 reviews · 🇬🇧 GB
Found the same bike £90 cheaper online and they matched it, which I didn't expect. Took a few tries to get through on the phone though, as I think it's just the two of them in the shop. Bike's been faultless for five months.
Date of experience: Dec 14, 2025
Olu A.
4 reviews · 🇬🇧 GB
Took my e-bike in for a first service and a squeaky brake. Done in two days, reasonable bill, and they adjusted the gears without me asking. Small family shop that clearly cares about repeat customers.
Date of experience: Oct 22, 2025
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