Emma L.
6 reviews · 🇬🇧 GB
Used Bolt all week in Lisbon. Cars arrived in three or four minutes every time, drivers were polite and the cars were clean. The fare shown up front is what I paid, and it was consistently a couple of euros less than the alternative. No complaints at all.
Date of experience: Aug 16, 2026
Jonas W.
3 reviews · 🇸🇪 SE
Booked a 5am ride the night before to catch a train to the airport. Got the reminder, then at 4:55 a message saying no driver was available. That's not a booking, it's a lottery. Ended up paying triple for a local taxi. Support offered nothing beyond a template apology.
Date of experience: Aug 4, 2026
Reply from Bolt
Hi Jonas, we're really sorry your scheduled ride fell through. Scheduled rides depend on driver availability at the time and we know that's no comfort at 5am. We've reviewed your case and added a credit to your account. Please contact in-app support if there's anything else we can do.
Aleksandra P.
2 reviews · 🇵🇱 PL
I take Bolt to work most days and it's mostly excellent: quick, fair prices, easy app. The one irritation is drivers accepting the ride and then cancelling when they're two minutes away, which happens maybe once a week. Would be a solid five stars if that were fixed.
Date of experience: Jul 15, 2026
Ricardo F.
9 reviews · 🇵🇹 PT
The app said the driver had arrived. He hadn't, he was on a parallel street and wouldn't move. After ten minutes he cancelled and I was charged a fee for a no-show. The support chat is a bot that kept repeating the policy. Eventually refunded, but it took four days and a lot of patience.
Date of experience: Jun 27, 2026
Chiara B.
1 review · 🇮🇹 IT
Left my phone on the back seat on the way from the airport. Used the lost-item form from my laptop, support connected me with the driver within an hour and he dropped it back that evening. Genuinely impressed by how smoothly that was handled.
Date of experience: May 29, 2026
Dele A.
4 reviews · 🇳🇬 NG
Most rides are good value and the drivers have been fine. What bugs me is watching the fare change three times while I'm deciding whether to book, and surge pricing kicking in the moment it rains. Also the arrival times are optimistic: five minutes usually means twelve.
Date of experience: Apr 20, 2026
Mikk R.
2 reviews · 🇪🇪 EE
Use the e-scooters for the last mile to the office. They're well maintained and there's usually one nearby. The parking zones in the app are a bit confusing and I was charged once for parking outside a zone I couldn't see. Support sorted it after a short chat.
Date of experience: Mar 12, 2026
Ben C.
8 reviews · 🇬🇧 GB
Ordered a Bolt from Kraków airport at midnight, driver arrived in six minutes, helped with the bags and took the direct route. Fare was exactly as quoted. I've had fussier experiences with official taxi ranks. Will keep using it when travelling.
Date of experience: Jan 24, 2026
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