Erin M.
2 reviews · 🇺🇸 US
I had spent weeks ringing practices and getting voicemail. On Zocdoc I filtered by my plan, saw who actually had evening slots and booked for the Thursday. The intake forms were done before I arrived so the session started on time. For someone who finds phone calls hard, this removed the whole barrier.
Date of experience: Aug 19, 2026
Daniel R.
3 reviews · 🇺🇸 US
Booked a dermatologist whose profile showed my plan as accepted. Two days later the office called to say they had not taken that plan for over a year and I would be out of network. That is the one thing this app exists to get right. Zocdoc refunded nothing because I paid nothing, but I lost a week I did not have.
Date of experience: Aug 4, 2026
Reply from Zocdoc
Daniel, we're sorry — providers are expected to keep their accepted plans accurate and we follow up directly when they don't. Please call us at (855) 962-3621 with the practice name so we can correct the listing and help you find in-network care.
Alicia W.
5 reviews · 🇺🇸 US
Our pediatrician had nothing for a fortnight. I searched on Zocdoc, compared three practices by review and distance, and had an appointment for the next morning. The reminder texts meant I did not forget the forms. I have used it four times since.
Date of experience: Jul 27, 2026
Marcus T.
8 reviews · 🇺🇸 US
The booking side is excellent — real availability, honest reviews, easy rescheduling. What I could do without is the email after every visit asking me to rate the doctor, rate the app and book a follow-up. Give me one message and an unsubscribe that actually sticks.
Date of experience: Jul 14, 2026
Bowie J.
1 review · 🇺🇸 US
Booked a psychiatrist for a Monday, got a confirmation, and turned up to be told they had not accepted new patients since spring. The slot should never have been bookable. I understand the practice controls its calendar, but I chose Zocdoc precisely so I would not have to verify everything myself.
Date of experience: Jun 29, 2026
Reply from Zocdoc
We're really sorry — that isn't how Zocdoc should work, and we follow up with any practice that doesn't honour listed availability. Please call (855) 962-3621 and we'll help you get an appointment that sticks.
Naomi F.
4 reviews · 🇺🇸 US
New city, new insurance, no idea where to start. In about an hour I had a primary care doctor, a dentist and an optometrist booked, all confirmed in network. Being able to read other patients' reviews on the same screen as the calendar is what makes it work.
Date of experience: Jun 15, 2026
Sofia G.
2 reviews · 🇺🇸 US
The app is built around insurance and keeps pushing me to enter a plan I do not have. There is no clear way to say self-pay and no pricing anywhere, so you book blind and hope the visit is affordable. Useful for finding people, not for knowing what it will cost.
Date of experience: May 22, 2026
Curtis B.
6 reviews · 🇺🇸 US
Woke up with an infection, booked a virtual visit for 8am the next day and had a prescription at my pharmacy before lunch. No hold music, no waiting room. This is what booking healthcare should have been for the last decade.
Date of experience: May 7, 2026
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