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Warby Parker

Verified company

Reviews 696 · Bad

TrustScore 1.9 How is this calculated?
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Reviews 696

Most relevant
  • 5-star14%
  • 4-star5%
  • 3-star4%
  • 2-star8%
  • 1-star69%

Michael A.

2 reviews · 🇺🇸 US

Verified

Paid for expedited, waited five weeks

Paid the extra $25 for expedited shipping. At day 14 the status still said 'in the lab'. Every chat gave the same scripted line and a new estimated date. Five weeks later I cancelled and bought glasses elsewhere. They refunded the shipping fee, but no one ever explained the delay.

Date of experience: Jul 5, 2026

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Reply from Warby Parker

Hi Michael, we're so sorry for the delay and the lack of updates. Please email us at [email protected] with your order number so a member of our team can look into what went wrong.

Rachel N.

6 reviews · 🇺🇸 US

Invited

Store experience was excellent

Walked into the store, had an eye exam, picked frames with help from a very patient associate and paid about half what my old optician charged. Glasses arrived in eight days and the prescription was spot on. I've bought three pairs now and would recommend the in-person route.

Date of experience: Jul 14, 2026

Patricia L.

1 review · 🇺🇸 US

Verified

Progressives were blurry, refund took forever

The frames look great, but the reading section of my progressives was never sharp. Returned them within the 30 days and then chased for a month to get the refund processed and my insurance benefit released. Store staff were kind; corporate support felt like talking to a bot.

Date of experience: May 20, 2026

Brian C.

3 reviews · 🇺🇸 US

Verified

Endless requests for the same measurement

Uploaded my prescription and pupillary distance photo four separate times. Each time I got a confirmation, then two days later another email saying they still needed it. Support blamed a 'glitch'. Three weeks in, the order hadn't even started production. Cancelled.

Date of experience: May 25, 2026

Olivia S.

4 reviews · 🇺🇸 US

Invited

Home Try-On is a great idea

Five frames arrived in two days, I picked one and sent the rest back with the prepaid label. The final glasses took 12 days, a little longer than quoted, but the prescription is correct and the frames feel sturdier than I expected for the price. The anti-glare coating smudges easily.

Date of experience: Apr 5, 2026

Greg W.

2 reviews · 🇨🇦 CA

Verified

Good glasses, poor communication

The glasses themselves are fine and the price was right. But my order 'failed quality control' twice and I only found out because I called. No email, no proactive update. If they simply told customers what was happening, this would be an easy four stars.

Date of experience: Feb 20, 2026

Denise H.

1 review · 🇺🇸 US

Verified

Manager turned a bad order around

My first order went missing and two calls got me nowhere. After I left a complaint, a customer service manager phoned me personally, reordered the glasses, upgraded the shipping and they arrived in a week. The frames are lovely. Frustrating start, great finish.

Date of experience: Jan 10, 2026

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Reply from Warby Parker

Thank you, Denise. We're sorry for the rocky start and glad the team could make it right. Enjoy your new frames!

Aisha J.

2 reviews · 🇺🇸 US

Verified

Contacts shipped with an old prescription

Had an eye exam in store, ordered contacts, and the lenses that arrived matched a prescription I uploaded years ago rather than the new exam. Support acknowledged the mix-up but wouldn't refund the exam fee. The retinal images were never even discussed at the appointment.

Date of experience: Nov 2, 2025

About these reviews. TrustProof is an open platform: anyone with a genuine buying or service experience can write a review, and Warby Parker cannot pay to remove or hide reviews. We use technology and human moderation to protect platform integrity, but we do not fact-check reviews. Each review is the opinion of its author. Learn how we keep reviews honest.

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