Gareth L.
4 reviews · 🇬🇧 GB
Two tickets advertised at £75 each came to £198 at checkout. The processing fee is charged per ticket rather than per order, so a third of what I paid for the evening went to Ticketmaster rather than the band. The app itself is fine and the tickets scanned without a problem, but I resent the total every single time.
Date of experience: Aug 16, 2026
Amanda R.
2 reviews · 🇺🇸 US
Joined the presale at ten in the morning and waited about forty minutes, which I expected for this artist. When my turn came the seat map was clear, I could see exactly what I was buying and the tickets were in the app before I closed the laptop. Reminders arrived the week of the show. No complaints about the process.
Date of experience: Aug 2, 2026
Michelle A.
1 review · 🇺🇸 US
Bought four tickets as a birthday present and tried to transfer two of them. The transfer button spun and then the screen went blank, over and over, on both phone and desktop. Support sent me the same help article three times and never actually looked at my order. In the end we all had to arrive together so I could scan everyone in.
Date of experience: Jul 29, 2026
Roy P.
6 reviews · 🇺🇸 US
Booking took two minutes and the mobile ticket worked first time at the gate. My only gripe is the parking pass they push at checkout — I paid $50 for one and then discovered parking at that venue was free on the night. That is a venue detail Ticketmaster is selling against, so it should be accurate.
Date of experience: Jul 18, 2026
Priya N.
3 reviews · 🇬🇧 GB
I was nervous about not having a paper ticket but it was genuinely simpler. Tickets appeared in the app days before, the wallet pass updated with the gate number, and we walked in without queueing at a box office. For a big stadium show that is worth a lot.
Date of experience: Jul 5, 2026
Stefan K.
2 reviews · 🇩🇪 DE
I was 4,000th in line for a presale. When my turn finally came the site threw an internal error, put me back in the queue at 22,000 and by then only the expensive tiers were left. Nobody at Ticketmaster acknowledges that their own error cost me the seats. If the infrastructure cannot handle the demand they sell into, that is not the customer's problem.
Date of experience: Jun 21, 2026
Denise C.
5 reviews · 🇨🇦 CA
Buying was quick and the seats were exactly as pictured. The problem came when the support act changed and I wanted to check the refund position. Email support replied after eleven days with a template that did not answer the question. Good machine, no people behind it.
Date of experience: Jun 1, 2026
Ben H.
9 reviews · 🇦🇺 AU
Used the interactive map to compare views before choosing and ended up centre block for less than I expected. Confirmation was instant, the reminder email arrived with the doors time, and entry was a two-second scan. I have bought from Ticketmaster four times this year without an issue.
Date of experience: May 24, 2026
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