Skip to content
TrustProof
Spotify logo

Spotify

Verified company

Reviews 5,381 · Bad

TrustScore 1.6 How is this calculated?
spotify.com Write a review
?

Rate your recent experience with Spotify

Reviews 5,381

Most relevant
  • 5-star8%
  • 4-star4%
  • 3-star4%
  • 2-star7%
  • 1-star77%

Mark J.

4 reviews · 🇬🇧 GB

Verified

Cancelled, then charged seven more times

Ended Premium in March. My bank shows seven attempted charges since, two of which went through. Chat support pasted the same paragraph three times and closed the conversation when I asked for a refund. I've had to block the card. Ten-year customer, done.

Date of experience: Aug 9, 2026

Spotify logo

Reply from Spotify

Hi Mark, that's not right and we're sorry. Please reply to the direct message we've sent so our billing team can trace those charges and refund anything taken after your cancellation.

Jessica T.

9 reviews · 🇺🇸 US

Invited

Discover Weekly still earns its keep

I've been Premium for six years and the recommendations are the reason. Half my favourite bands came from Discover Weekly. Offline downloads for flights, works on every device I own, and the catalogue has everything. Price rises sting but I'm not leaving.

Date of experience: Jul 28, 2026

Claire B.

3 reviews · 🇨🇦 CA

Verified

Paying double for less than before

Family plan renewed and suddenly I couldn't add my two teenagers who live at the same address. Support's only answer was to buy another plan. Meanwhile the price has gone up twice this year and only one of us can use audiobook hours.

Date of experience: Jun 24, 2026

Andreas K.

2 reviews · 🇩🇪 DE

Verified

Ads in podcasts on a Premium account

I pay for ad-free listening and still get dynamically inserted ads before and during podcasts, even downloaded ones. That's not sponsor reads from the creator, it's Spotify's own ads. Asked chat about it and got a link to a help page. Misleading.

Date of experience: May 30, 2026

Nathan P.

5 reviews · 🇦🇺 AU

Invited

Switched from free after years, no regrets

Used the free tier forever and finally paid. Setting up the family accounts across everyone's devices was a faff, but since then it has just worked. The only thing I'd change is the app layout shifting every few weeks; let me find my own playlists.

Date of experience: Apr 15, 2026

Aisha R.

1 review · 🇬🇧 GB

Verified

Trial ended, charged, refund refused

Signed up for a trial, barely used it, forgot to cancel. Charged the day after and asked for a refund within hours. Two agents were kind but said their hands were tied. I'm a student and that payment was food money. Policy over people.

Date of experience: Feb 22, 2026

David O.

7 reviews · 🇮🇪 IE

Verified

Great catalogue, buggy playback

Every song I want is there and the mixes are good. But lately it plays one track then stops on every device I own, and downloads randomly vanish. Support is a bot loop. Fix the basics and this would be five stars.

Date of experience: Dec 10, 2025

Lucie M.

3 reviews · 🇫🇷 FR

Verified

Support fixed my student plan mistake twice

Forgot to renew my student status twice and got billed full price. Both times a real person understood and credited free months for the difference. For a company this size that kind of gesture is rare. Music quality and playlists are excellent too.

Date of experience: Oct 19, 2025

About these reviews. TrustProof is an open platform: anyone with a genuine buying or service experience can write a review, and Spotify cannot pay to remove or hide reviews. We use technology and human moderation to protect platform integrity, but we do not fact-check reviews. Each review is the opinion of its author. Learn how we keep reviews honest.

People also looked at

Ticketmaster logo

Ticketmaster

ticketmaster.com

3.9Great · 87,710 reviews