Sarah M.
2 reviews · 🇬🇧 GB
Our spaniel needed emergency surgery for a swallowed sock. The practice submitted the claim straight to Petplan and it was approved before he was even discharged. All I had to do was pay the excess. In a horrible week that was one less thing to worry about.
Date of experience: Aug 11, 2026
Graham P.
6 reviews · 🇬🇧 GB
Loyal customer for nine years with a cat on lifetime cover. This year's renewal jumped by more than a third and a 20% co-payment has appeared because she's over ten. That's exactly when I need the cover most. Claims have always been paid, but the price is becoming impossible.
Date of experience: Aug 2, 2026
Reply from Petplan
Hi Graham, we're sorry the increase has come as a shock. Premiums reflect rising veterinary costs and your pet's age, and the co-payment applies to older pets on some policies. Please call us so we can go through the options on your policy.
Helen R.
3 reviews · 🇬🇧 GB
When our old lab was diagnosed with lymphoma, Petplan pre-authorised chemotherapy overnight. The person on the phone was genuinely kind and explained everything clearly. We got seven more good months with him and never once had to argue about a bill.
Date of experience: Jun 30, 2026
Liam D.
8 reviews · 🇬🇧 GB
Three claims over four years for our rabbit, all paid without fuss. I do pay noticeably more than friends do with other insurers. For me the direct-pay arrangement with our vet and the lifetime cover justify it, but do compare quotes each year.
Date of experience: Jun 12, 2026
Jenny A.
1 review · 🇬🇧 GB
First claim in eleven years, rejected twice because their assessor said my dog had been treated for a condition she never had. Our vet wrote to correct it and was ignored. Only after a formal complaint did they admit the error and pay. Weeks of stress for nothing.
Date of experience: Apr 15, 2026
Reply from Petplan
Hi Jenny, we're very sorry for the error in assessing your claim and the distress it caused. We've reviewed this case internally and would welcome the chance to discuss it with you directly.
Amelia S.
4 reviews · 🇬🇧 GB
I grumbled about the monthly premium for years. Then our kitten ate something toxic and needed two nights on a drip. Petplan covered the whole bill minus excess, and the 24/7 vet line talked me through what to do at midnight. No more grumbling.
Date of experience: Mar 22, 2026
Mark T.
5 reviews · 🇬🇧 GB
First claim was seamless. The second, for the same ongoing skin condition, took over a week to authorise because they kept asking for history they already had. Meanwhile my dog was scratching herself raw. Paid in the end, but the process needs joining up.
Date of experience: Jan 19, 2026
Claire B.
2 reviews · 🇬🇧 GB
Moved our two cats over from a budget insurer last autumn. The policy documents are actually readable, the app shows exactly what's left in the annual limit, and setting up was ten minutes online. Haven't needed to claim yet, but I feel properly covered.
Date of experience: Nov 4, 2025
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