Linda M.
3 reviews · 🇺🇸 US
I called to cancel Autoship after our old boy passed away. The rep refunded the last order, told me to donate the food to a shelter, and a week later a handwritten card and flowers arrived. I've never had a company treat me like that. Customer for life.
Date of experience: Aug 12, 2026
Robert K.
1 review · 🇺🇸 US
Ordered my cat's thyroid medication and provided the vet's details. Chewy kept saying they were 'waiting on the clinic', the clinic said they'd already approved it, and on day nine the order was cancelled with no email. Meanwhile my cat missed doses. Went back to ordering through the vet.
Date of experience: Jul 30, 2026
Reply from Chewy
Hi Robert, we're truly sorry your cat's medication was delayed. Please reach out to us 24/7 at 1-800-672-4399 and ask for a pharmacy supervisor; we'd like to review what happened and make this right.
Jessica T.
8 reviews · 🇺🇸 US
Having 30lb bags of kibble show up on the porch every month is fantastic, and it's usually cheaper than the pet store. Four stars because the Autoship price crept up twice this year and the reminder email doesn't highlight the change. Check the total before it ships.
Date of experience: Jul 15, 2026
Mark D.
2 reviews · 🇺🇸 US
Three deliveries in a row have arrived split open, one with the kibble bag torn and food spilling out. Chewy always refunds or resends, which I appreciate, but the carrier they use in my area clearly throws the packages. It's become more hassle than driving to a store.
Date of experience: Jun 24, 2026
Amanda R.
5 reviews · 🇺🇸 US
Ordered the wrong size harness at 11pm and got a human on chat within a minute. She swapped the size before it shipped and told me to keep the wrong one if it arrived anyway. Delivery was two days. Prices match the big pet chains or beat them.
Date of experience: May 27, 2026
Dave H.
4 reviews · 🇺🇸 US
The 1-3 day promise is more like 4-6 in my rural area, and one box vanished entirely. To be fair, Chewy replaced it without argument. The website and app are easy to use and the selection is huge. Just don't order when you're down to the last scoop.
Date of experience: Apr 6, 2026
Carla S.
6 reviews · 🇺🇸 US
Flea and tick prevention for two dogs was almost 30% less than the clinic charged. Vet approval took a day and the meds arrived two days later. Been using Autoship for the food for three years with zero issues.
Date of experience: Feb 16, 2026
Reply from Chewy
Thanks for the kind words, Carla! Give your pups a belly rub from all of us at Chewy.
Steven P.
1 review · 🇺🇸 US
Ordered six items, received four. Support said the shipping label weight matched the full order so they couldn't refund or replace. So I'm out $60 and apparently a liar. Years of orders and this is how it ends.
Date of experience: Nov 28, 2025
Nicole B.
2 reviews · 🇺🇸 US
Cat litter and canned food delivered to my door for the same price as the store, with no lugging. One shipment had a dented can and they credited it instantly from a photo. Only gripe is the amount of cardboard.
Date of experience: Oct 8, 2025
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