Claire B.
3 reviews · 🇬🇧 GB
Joined through the app, photographed both meters, chose a payment date, done. First bill arrived two weeks later based on real readings and was about £30 under my old supplier. The half-hourly usage graph is oddly addictive.
Date of experience: Aug 8, 2026
Rob M.
5 reviews · 🇬🇧 GB
Car charges overnight on the cheap rate, dishwasher and washing run then too. Our annual electricity bill is roughly £500 lower than on the standard tariff with the same usage. Setup with the charger took one phone call.
Date of experience: Aug 11, 2026
Mike H.
2 reviews · 🇬🇧 GB
Had the smart meter nine months and the last three bills are still estimates because it can't get a signal. The in-home display shows numbers that don't match what I'm charged. Got a goodwill credit, but nobody has actually fixed the meter yet.
Date of experience: Jul 20, 2026
Reply from Octopus Energy
Hi Mike, sorry the meter is still not communicating. That's usually a signal issue with the comms hub, and we can arrange a 4G-capable replacement. We've sent you a message to book an engineer. – Tom at Octopus
David L.
7 reviews · 🇬🇧 GB
Rang about a direct debit that had been set too high after moving house. Ayesha listened, checked my usage and dropped it to a sensible figure there and then. No script, no transfer, no hold music. Unheard of for an energy company.
Date of experience: Jun 16, 2026
Amanda P.
4 reviews · 🇬🇧 GB
Everything I need is in the app and it usually works. My only frustration is that the phone line closes at five and isn't open at weekends, so a billing question on a Saturday waits until Monday. Chat helped in the meantime.
Date of experience: May 21, 2026
Gareth J.
1 review · 🇬🇧 GB
Paid over £1,000 upfront for an EV charger. Took the day off, cleared the garage, and the engineer never came or called. The reschedule offered was six weeks later. I've since had it fitted by a local electrician and am still chasing my refund.
Date of experience: Apr 17, 2026
Reply from Octopus Energy
Gareth, we're really sorry about the missed appointment and the poor communication afterwards. We've escalated your refund and a member of the installs team will call you today. – Jess at Octopus
Nicola F.
6 reviews · 🇬🇧 GB
Opted in when the smart meter went live. Over the winter we earned about £120 by pausing the kettle and dishwasher when the alert came in. The kids treat it as a game. Small thing, but nobody else offers it.
Date of experience: Feb 8, 2026
Steven R.
3 reviews · 🇬🇧 GB
Service is friendly, but the unit rates fell in one month and went up the next, and my direct debit was nudged up 30% while my usage rose about 5%. I got it reduced after a chat, but I shouldn't have to keep checking.
Date of experience: Dec 2, 2025
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