Hannah P.
6 reviews · 🇬🇧 GB
Switched from a £38 contract to a £10 goodybag with more data than I use. Signal is identical because it's O2. PAC code took about a minute and my number moved overnight. Changed to a cheaper bag over Christmas when I was on wifi anyway. Exactly how mobile should work.
Date of experience: Aug 10, 2026
Stefan R.
3 reviews · 🇩🇪 DE
My SIM stopped registering while abroad and there's nobody to ring. The community forum was polite but couldn't fix a network-side issue, and the agent ticket took two days. For the price it's fine day to day, but be aware you're on your own when something breaks.
Date of experience: Jul 22, 2026
Reply from giffgaff
Hi Stefan, sorry you were stuck without a working SIM abroad. Our agents are available through the app and web chat, and we're working to shorten ticket times for network issues. Thanks for the honest feedback.
Liam O.
9 reviews · 🇬🇧 GB
Unlimited goodybag is good value but speeds drop noticeably in the evenings around here. Fine for streaming, sluggish for tethering. Everything else, from the app to topping up, is straightforward. No contract is the big win for me.
Date of experience: Jul 5, 2026
Claire B.
2 reviews · 🇬🇧 GB
Set up a £6 goodybag on a spare phone for my daughter. No credit check, auto-renew off so it just stops if I forget, and I can top up from my own account. Roaming in Spain worked with no extra charges. Community forum answered a question in ten minutes.
Date of experience: Jun 14, 2026
Gareth M.
1 review · 🇬🇧 GB
Moved my number over and it sat in limbo for seven days. No calls, no texts, banks couldn't verify me. Every chat reply said 'in progress'. It eventually completed but nobody could tell me why it stalled. Cheap doesn't help if you can't be reached.
Date of experience: Apr 30, 2026
Amira S.
4 reviews · 🇬🇧 GB
Bought a 'good' grade iPhone through giffgaff. Arrived next day, battery health 89%, one faint mark on the back. Saved a few hundred versus new. Paperwork for the 12-month warranty was clear. Docked a star because the box it came in was scuffed.
Date of experience: Mar 21, 2026
Neil F.
12 reviews · 🇬🇧 GB
Been a member for years and the goodybags aren't the bargain they were. My bag has gone up twice in eighteen months while the data stayed the same. Still decent coverage and easy to manage, just no longer the obvious cheapest option.
Date of experience: Jan 27, 2026
Megan L.
3 reviews · 🇨🇦 CA
Ordered a free SIM to my hotel before flying into London from Canada. Activated it in the app, bought a goodybag, and had data at Heathrow. Coverage in the Lake District was better than my friend's on another network. Cancelled with one tap when I flew home.
Date of experience: Oct 4, 2025
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