Jonas W.
5 reviews · 🇩🇪 DE
My 65W GaN charger started cutting out after 22 months. Emailed support with the order number and a short video, and a replacement was dispatched within three days without having to send the old one back. That's why I keep buying their stuff.
Date of experience: Aug 5, 2026
Sarah M.
3 reviews · 🇺🇸 US
Got the recall notice for my power bank and followed the steps in the app. Weeks of 'your submission is being reviewed', then a request for a photo I'd already sent. Eventually got a gift card, but the amount didn't cover a like-for-like replacement. Product was great until then.
Date of experience: Jun 30, 2026
Reply from Anker
Hi Sarah, we're sorry the recall process took longer than it should have. Volume has been very high, and we're adding staff to speed up reviews. Please DM us your case number so we can double-check the compensation amount.
Chris P.
9 reviews · 🇬🇧 GB
One brick charges the laptop, phone and earbuds, and the display shows what each port is drawing. Cable is thick but flexible. Ordered direct during a sale and it arrived in two days. Been using Anker gear for years without a failure.
Date of experience: Jul 3, 2026
Mia K.
4 reviews · 🇨🇦 CA
Products are reliable and cheaper than the big brands for the same wattage. But ordering from anker.com took eight days to arrive, and the tracking link didn't update until the day before. Buy from a retailer if you're in a hurry.
Date of experience: May 27, 2026
Tom R.
1 review · 🇺🇸 US
Ordered the wrong hub and asked to return it unopened within the window. Support said the outer packaging was 'damaged' from the courier and refused the return. Three emails, same copy-paste reply each time. I'll stick to Amazon where returns actually work.
Date of experience: Apr 2, 2026
Ella S.
2 reviews · 🇦🇺 AU
The 20,000mAh bank charged two phones for three days and still had a bar left. Pass-through charging meant I could top it up in the car while charging my phone. Solid build, survived a rainy weekend in a rucksack.
Date of experience: Feb 28, 2026
Andrew L.
6 reviews · 🇬🇧 GB
Cable frayed inside a year and they did replace it under warranty, but each reply took four or five days and I had to chase once. The hardware I'd rate five stars; the support experience brings the average down.
Date of experience: Jan 19, 2026
Reply from Anker
Hi Andrew, thanks for sticking with us through the wait. We're working on faster first responses, and we're glad the replacement sorted the issue.
Sophie D.
3 reviews · 🇫🇷 FR
Three-in-one stand charges phone, watch and earbuds overnight with no wobble. Slight coil whine if you put your ear to it, and the included cable is short. Otherwise a tidy bit of desk kit at a fair price.
Date of experience: Nov 14, 2025
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