Amelia K.
5 reviews · 🇬🇧 GB
My solid You refill arrived with almost no scent. E-mailed the team with the order number and a photo, and a replacement was on its way the same afternoon. The gTEAM are genuinely lovely and it's why I keep ordering.
Date of experience: Aug 5, 2026
Denise W.
2 reviews · 🇺🇸 US
Ordered Christmas gifts on 27 November. Tracking sat on 'awaiting carrier' for three weeks while my card was charged. Six e-mails, only auto-replies. There is no phone number. I eventually got a refund via my bank, not from Glossier.
Date of experience: Dec 19, 2025
Reply from Glossier
Hi Denise, we're so sorry — holiday volumes overwhelmed our carrier and our inbox, and that's not the experience we want. We've messaged you directly to make this right.
Chloe D.
11 reviews · 🇦🇺 AU
The products I like, I really like. After Baume has calmed my reactive skin in a week and Boy Brow is my daily. Docked a star because the shade-match tool sent me a foundation two shades too dark and I couldn't return it.
Date of experience: Jun 22, 2026
Fiona M.
3 reviews · 🇬🇧 GB
Bought perfume and a silver makeup bag as a birthday present. The bag wasn't as pictured, so I asked to return just that item. Told returns aren't accepted and to 'pass it along to a friend'. Nowhere obvious on the product page said no refunds.
Date of experience: May 14, 2026
Lena S.
4 reviews · 🇩🇪 DE
First order from Europe and I braced for a long wait. Parcel landed in seven days, nicely packed, nothing damaged. Missed the free candle promo by a day, asked nicely, and they sent a gift card for the difference. Impressed.
Date of experience: Mar 26, 2026
Priya N.
6 reviews · 🇨🇦 CA
Wore Glossier You for years. The new bottle smells thin and alcoholic and lasts an hour, yet the price went up. Old glowing reviews are still on the page selling the new formula. Left an honest review on their site; it never appeared.
Date of experience: Mar 9, 2026
Hannah T.
2 reviews · 🇺🇸 US
Cloud Paint is lovely and the packaging is fun. But a missing lip balm from my order took nine days and three e-mails to sort. They did send it in the end. Fine if nothing goes wrong; frustrating when it does.
Date of experience: Dec 2, 2025
Marie L.
8 reviews · 🇫🇷 FR
My package stalled with the courier days before I left the country. Support offered a reshipment or refund immediately, then honoured the Black Friday discount on an in-store purchase after I sent the receipt. Took seven minutes. Proper service.
Date of experience: Nov 25, 2025
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